Legal & Policy Documents

1.1 Data Controller

The data controller responsible for processing your personal data is WebVisionStructure, registered at 24955 Fördebogen 33, Harrislee, Germany. For any privacy-related inquiries, please contact us at [email protected].

1.2 Data We Collect

We collect the following categories of personal data when you interact with our platform:

• Contact Information: Name, email address, phone number, and company details submitted via contact forms.
• Usage Data: IP address, browser type, operating system, pages visited, and time spent on our website, collected automatically through analytics tools.
• Cookie Data: Preferences and session identifiers stored through cookies and similar tracking technologies.

1.3 Purpose of Processing

Your personal data is processed for the following purposes:

• Responding to your inquiries and providing requested information about our services.
• Delivering contracted services and managing ongoing client relationships.
• Improving our website functionality and user experience through aggregated analytics.
• Complying with legal obligations, including tax and accounting requirements.

1.4 Legal Basis for Processing

We process your data under the following legal bases as defined by the General Data Protection Regulation (EU) 2016/679:

• Consent (Art. 6(1)(a)): Where you have given explicit consent for specific processing activities.
• Contract Performance (Art. 6(1)(b)): Where processing is necessary to fulfill a contract with you or take pre-contractual steps.
• Legitimate Interest (Art. 6(1)(f)): Where processing is necessary for our legitimate business interests, such as website improvement and fraud prevention.

1.5 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for a maximum of 24 months. Contract-related data is retained for the duration of the contractual relationship plus 10 years as required by German tax law.

1.6 Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access (Art. 15): Request a copy of the personal data we hold about you.
• Right to Rectification (Art. 16): Request correction of inaccurate or incomplete data.
• Right to Erasure (Art. 17): Request deletion of your data where there is no compelling reason for continued processing.
• Right to Restrict Processing (Art. 18): Request limitation of processing in certain circumstances.
• Right to Data Portability (Art. 20): Receive your data in a structured, commonly used, machine-readable format.
• Right to Object (Art. 21): Object to processing based on legitimate interests or for direct marketing purposes.

1.7 International Data Transfers

Your data is processed within the European Economic Area (EEA). Where data is transferred outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.

1.8 Data Security

WebVisionStructure implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS 1.3), encrypted storage, access controls, and regular security audits.

1.9 Supervisory Authority

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the competent supervisory authority. In Germany, this is the relevant Landesdatenschutzbehörde (State Data Protection Authority) for Schleswig-Holstein.

2.1 Acceptance of Terms

By accessing or using the services provided by WebVisionStructure, registered at 24955 Fördebogen 33, Harrislee, Germany, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our services.

2.2 Scope of Services

WebVisionStructure provides web development, digital consulting, and related technology services as described on our platform. All services are delivered in accordance with the specifications outlined in individual project agreements or Statements of Work (SOW) executed between the parties.

2.3 Project Agreements

Each engagement is governed by a separate project agreement that defines scope, deliverables, timelines, and pricing. In the event of a conflict between these general Terms of Service and a specific project agreement, the project agreement shall prevail.

2.4 Intellectual Property

Upon full payment of all agreed fees, WebVisionStructure assigns all intellectual property rights in the deliverables created specifically for the client to the client. Pre-existing tools, frameworks, and libraries used in the development process remain the property of WebVisionStructure, and a perpetual, non-exclusive license is granted for their use within the delivered project.

2.5 Payment Terms

Unless otherwise specified in the project agreement, invoices are payable within 14 days of receipt. Late payments may incur a statutory interest rate of 9 percentage points above the European Central Bank base rate. WebVisionStructure reserves the right to suspend work on any project where payments are overdue by more than 30 days.

2.6 Limitation of Liability

WebVisionStructure's total liability for any claim arising from or related to our services shall not exceed the total fees paid by the client for the specific service giving rise to the claim. We shall not be liable for indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunities.

2.7 Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of the engagement. This obligation survives the termination of the agreement for a period of 3 years.

2.8 Termination

Either party may terminate a project agreement with 14 days' written notice. Upon termination, the client shall pay for all work completed up to the date of termination. Any outstanding deliverables shall be transferred to the client upon receipt of final payment.

2.9 Governing Law

These Terms of Service are governed by the laws of the Federal Republic of Germany. Any disputes arising from or related to these terms shall be submitted to the exclusive jurisdiction of the courts in Flensburg, Germany.

3.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners. WebVisionStructure uses cookies to enhance your browsing experience and analyze website traffic.

3.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core features such as security, page navigation, and access to secure areas. The website cannot function properly without these cookies.
• Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us understand which pages are most and least popular and how visitors move around the site.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Preference Cookies: These cookies allow the website to remember choices you make (such as your language preference or region) and provide enhanced, more personalized features.

3.3 Third-Party Cookies

In some cases, we use cookies provided by trusted third parties. The following section details which third-party cookies you might encounter through this site:

• Google Analytics: One of the most widespread and trusted analytics solutions on the web for helping us understand how you use the site and ways that we can improve your experience.
• Google Fonts: Used to load web fonts efficiently and may set cookies to cache font files and reduce page load times.

3.4 Managing Cookies

You can control and manage cookies in various ways. Please be aware that removing or blocking cookies can impact the user experience and parts of this website may no longer be fully accessible.

• Browser Settings: Most web browsers allow you to manage cookies through their settings. You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies.
• Cookie Banner: When you first visit our site, you will be presented with a cookie consent banner. You can accept or decline non-essential cookies through this interface.
• Opt-Out Links: For Google Analytics, you can install the Google Analytics Opt-Out Browser Add-on.

3.5 Cookie Duration

Session cookies are temporary and are deleted from your device when you close your browser. Persistent cookies remain on your device for a set period or until you delete them manually. The cookie consent preference is stored for 12 months using localStorage.

3.6 Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business operations. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

4.1 General Refund Terms

WebVisionStructure, registered at 24955 Fördebogen 33, Harrislee, Germany, is committed to delivering high-quality services. Refund requests are evaluated on a case-by-case basis in accordance with applicable German and EU consumer protection laws.

4.2 Pre-Project Cancellation

If you cancel a project before any work has commenced, you are entitled to a full refund of any advance payments made, minus any administrative processing fees (maximum 5% of the payment amount). Cancellations must be submitted in writing to [email protected].

4.3 Mid-Project Cancellation

If you cancel a project after work has commenced, you will be invoiced for all work completed up to the date of cancellation. Any advance payment exceeding the amount due for completed work will be refunded within 14 business days. The scope of completed work will be documented and shared with you upon request.

4.4 Deliverable Disputes

If you believe that delivered work does not meet the specifications outlined in the project agreement, you must notify us in writing within 14 days of delivery. We will review the claim and, where justified, either remedy the deficiency or issue a partial refund proportional to the scope of non-conforming work.

4.5 Subscription & Retainer Refunds

Monthly retainer services can be cancelled with 30 days' written notice. No refund is issued for the current billing period in which notice is given. If a retainer is cancelled within the first 7 days of the initial subscription, a pro-rated refund for the unused portion of the first month will be provided.

4.6 Refund Processing

Approved refunds are processed within 14 business days using the original payment method. For payments made via bank transfer, refunds will be sent to the originating bank account. Processing times may vary depending on your financial institution.

4.7 Exceptions

Refunds are not available for:

• Work that has been approved and signed off by the client.
• Third-party costs incurred on behalf of the client (domain registrations, hosting fees, stock assets).
• Services rendered under a fixed-price agreement where the deliverables have been substantially completed.

4.8 Contact for Refund Requests

To initiate a refund request, please contact us at [email protected] with your project reference number and a description of the issue. We aim to respond to all refund inquiries within 3 business days.